Contact Us
For account, payment, or connection issues, contact VPNZS through a support ticket in the customer portal. View your issue details, add information, and read replies all in one place.
Contact Options
Support tickets are best for issues that require checking your account or order, as well as connection problems, billing questions, and refund requests. Sign in to the customer portal, open the ticket section, describe the issue, and submit it.
No support email address or Telegram account is listed on this site. The support ticket portal is the available contact channel; access it through a link on this site.
View Your Tickets and Replies →Replies & Status
After submitting a ticket, return to the customer portal to check its status and read replies. If you need to add screenshots or details, reply to the original ticket to keep the full context together.
Handling time depends on the issue, whether all necessary information is provided, and the current queue. No fixed response time is published; follow the updates in your ticket. A successful submission does not mean the issue has been resolved.
Keep follow-ups about the same issue in the original ticket. Submit a separate ticket for a new, unrelated issue.
What to Include in Your Ticket
Start by explaining what you were doing, where the problem occurred, and what help you need. A reproducible description is more useful than simply saying “it doesn’t work.” Remove sensitive account details from screenshots.
- Account & subscription: Name the customer portal page where the issue occurred and describe any message shown. Never share your account password.
- Connection issues: Include your platform, client app, selected region, and connection type. Say whether the connection fails or connects but cannot reach the destination service. You can attach an error screenshot, but do not include your full subscription link.
- Payments & orders: Include the order number shown in the customer portal, payment method, and current order status. VPNZS accepts Alipay / WeChat Pay / USDT. Keep only the details needed to verify the payment in any proof you share.
- Data & upgrades: Include your current plan and what the customer portal shows. Monthly data resets each month on the activation date. Mid-cycle upgrades are prorated for the remaining days; data add-ons remain available until used and never expire.
- Refunds: VPNZS offers a 60-day refund policy. Tell us which order needs attention in your ticket. For the full eligibility rules, read the Refund Policy.
Do not paste passwords, access tokens, or full subscription links into a ticket. These details are not needed for a standard support request.
Connection & Setup Help
If you haven’t finished setting up your client, follow the getting-started guide to check the steps. For an error or billing question, check the Help Center first, then describe any unresolved issue in a support ticket.
Plans & Policies
For full prices and billing details, compare monthly subscriptions and data add-ons on the plans page. Refer to the relevant policy for service-use limits, data handling, or refund requests.