Before you get started
Accounts, data, and connection FAQs
First, get clear on account requirements, device limits, and billing. For connection issues, check each step in order: account status → client setup → region and route → target service. Avoid changing too many settings at once.
Do I need an email address to get started?
No email address is required; create an account with a username and password. The “Start free” button on the homepage takes you to the account panel; this page doesn't collect personal information. Set a username and password, keep your account details safe, then check plans and orders in the panel. Get the client and subscription there too; public marketing pages don't provide direct installer downloads or personal subscription details. Once your account is ready, follow the getting started guide to configure your main device, test the connection, and then set up additional devices.
Can I use multiple devices at once? Is there a device limit?
VPNZS lets you connect unlimited devices at once and supports Windows, macOS, iOS, Android, and Linux. Configure the client separately on each device and check that the subscription has imported correctly. Device count and plan data are separate: multiple devices can connect at once, but you still need to keep track of your plan's data allowance. Video, downloads, and syncing can use data quickly when done together. If one device has connection issues while others work, compare its local network, client settings, and selected route before changing account-wide settings.
What's the difference between a monthly plan and a data pack?
Monthly plan data resets each month on the activation date, making it suitable for regular use planned month by month. Data packs last until used up and never expire, so they suit less predictable usage. Monthly plans are ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB. Data packs are ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. Consider both how often you use the service and how much data you need. Data packs do not follow the monthly plan reset schedule. Mid-cycle upgrade costs are prorated by the remaining days; check the result in your account panel.
I'm connected. Why won't an AI tool or video load?
A successful connection means the client is connected; it doesn't guarantee that the target service's account eligibility, content licensing, or regional requirements are met. First check that the selected exit meets the platform's requirements, then make sure the app is using the expected connection rules. A page that won't load, a sign-in error, and restricted playback each need a different fix. Keep your local network unchanged and compare routes and the target service's status one at a time. If you're still unsure, open a ticket in the account panel and describe your device platform, selected region, error message, and what you were doing. Don't include your password or full subscription details.
Where can I get help with refunds or other issues?
VPNZS offers a 60-day refund policy. Read the refund policy for full eligibility and instructions. Contact support for usage questions or refund requests through a ticket in your account panel. Before submitting, gather your order details and a description of the issue. For connection problems, say whether the issue involves page loading, a dropped meeting, file transfers, or a message from the target platform. Clear details help avoid back-and-forth. Review service pricing, data cycles, and refund terms together; there's more to consider than the price shown on a plan card.